I am so incensed with my experience this morning with Wells Fargo Financial Acceptance that I am going to share it.
At around 10:00 this morning, I was interrupted in a meeting to take a call. When I picked up, the caller identified herself as a representative of Wells Fargo, the company that is financing my car. Very nicely, I informed the person that I could not talk, and would have to call her back.
To my surprise, she became quite aggressive, saying, “That’s not going to work, Sir, we’re going to have to talk now.” She then proceeded to launch into whatever business she felt needed doing. I attempted to interrupt — politely — TWICE — and then was forced to simply hang up on her in mid-sentence. She left me no choice.
After the meeting, still a little unhappy about this, I called the company back and asked to speak with a supervisor. When supervisor Maria came on the line, she said she had no record of the earlier call, but that she was sorry about the pressure. She said, however, that this was what I could expect in the future anytime my payment is a few days late.
When I informed her of my difficulties (my employer sometimes being late with payroll, my unsettled living arrangements, etc) she was kind enough to suggest that I ought to get my life together, and that I should have found a more reliable company to work for by now. She went on to say that she’d never before heard of an employer being late with payroll, ever.
By this time I was becoming a bit angry, but kept control as she continued to prove herself the most surly, insulting, condescending, disrespectful representative of any company that I’ve ever spoken to in my life thus far. I opined that a late payment did not grant anyone a license to disregard common courtesy, nor to pass judgement on my life. I then asked to speak with HER supervisor.
Apparently, Maria believes herself to be the president of Wells Fargo Financial Acceptance, because she informed me that she has no supervisor, that she is THE supervisor, and that if I wanted to talk to someone higher up than she was, then I could simply go to the Wells Fargo web site and find the numbers for myself.
I did just that, and have dispatched a letter to several higher-ups at the Philadelphia headquarters of Wells Fargo Financial Acceptance. In those letters, I have stated that I will no longer accept any telephone communications from the company until their personnel problems are resolved, and that their representatives are welcome to contact me via e-mail or regular mail in the interim.
Unbelievable.
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See, people like that shouldn’t be allowed near telephones. It amazes me how little training is given on customer service. I don’t suppose a lot of companies think it’s important, but they’ll soon realise when everyone abandons them in favour of those who manage to deliver common courtesies. Oh, and just be thankful that you’re not having to communicate with someone from Delhi which seems to be another way of them avoiding any sort of customer care.
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I have had the same experience with them. The “collector” on the phone even went as far as asking me if I knew what repossession was and then proceeded to tell me what my credit score was. Last night 10-10-05, I received 3 calls from them within a 2 hour time period. If that’s not harrassment then I don’t know what is. I’m sure there are probably thousands of people out there that has had the same experience. I really would like to hear of other stories and perhaps get something done regarding this abusive behavior. Thanks for listening.
Stacy
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I have experienced the same treatment. Trying to work with them is plain unheard of to them. They
threaten immediately with repossession. I have been through financial hardship with loss of a sister
and her son within 3 months of each other but they don’t consider that at all. I am the youngeest
of 15 children who all siblings are retired and unable to support themselves. I have tried to talk
to a supervisor but all I get is more threats, they have even called my brother who has nothing to
do with my financial state. The vehicle just blew the engine but I am afraid to call them and let
them know about it.
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Payments fine for 1 yrs then after maternity leave, I didn’t get paid from my job for 2 months so naturally I was 2 months behind.I made a payment in Jan. (so (feb and march passed)then again in early April. When it was time for it to be due in May, I was 3 business days late and the car magically dissapeared from the driveway in the middle of the night – say about 10pm. No note nothing. Reported stolen and police phoned back and said call the finance company, They never even bothered to contact me – i have no letters informing me that this would happen after 60 days.
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I really really hate Wells Fargo Financial. I’m going through a similar situation right now. And once you get behind, it’s so difficult to get caught up. Have been paying on the vehicle for three years, with three more to go. It has 109K miles on it, has been modified with a tow bar on the front, etc. They contacted me at WORK today, and said it was in reposession. Mind you, I know i’m behind, but have received no notices or ANYTHING in the mail from them. And yes, they have my correct address. I told them I was planning on making a $1000 payment today, and asked how much the past due amount was, and wanted to work something out. She said she didn’t have the overdue info anymore since it had gone to collections. I had to end the conversation by asking her not to contact me at work anymore, and hanging up. I guess I’ll try to contact them tomorrow and work something out. Otherwise, I guess it’s going back! 🙁
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I have shared the same experience with Wells Fargo. I beleive there is some sort of federal protection against these kinds of strong are and biligerent tactics. Along with this forum, could we reach an agreement to file our complaints through a service that can/will protect against this type of service??
If someone has the information – pls forward it.
thanks.
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WOW! DITTO!!! I’m trying to work with them to get my RV out of default….Michael Harrington (Wells Fargo Collector) was so RUDE!!! I guess he owns Wells Fargo. He told me he wanted “HIS” bus back…..I guess he would rather have another loan in default than try to work with “HIS” customer….disgusting…
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